What we collect and why we hold it
When you open an account, we ask for a phone number, a password, and verification details that let us match deposits from bKash, Nagad or Rocket to your wallet. Session logs record your device type, browser and IP so we can flag unusual login patterns and
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prevent unauthorised access. Transaction records include deposit amounts, payment method, withdrawal requests and the verification steps you completed. We store support messages so the team can follow up on unresolved queries without asking you to repeat the issue. Cookie files track your lobby preferences and let
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you return to the last game you opened. We do not sell this data to third parties. We share minimum account identifiers with payment processors when you initiate a transfer, and with game studios when you join a live table or slot round so they can
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credit winnings to the correct wallet. Data is held as long as your account remains active and for a retention period after closure to meet financial record obligations in eligible regions. Retention periods depend on local law; we cannot guarantee specific timelines across all jurisdictions. If
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you want to know what we hold, request a copy through the support channel listed below. If you want us to delete your records, close your account first, then submit a deletion request; we will process it subject to any legal holds that apply in your
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region.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.